The Never Miss a Call ServiceM8 integration connects your AI receptionist directly to ServiceM8 — automatically creating job cards, checking your live calendar, assigning technicians, and collecting deposits via Stripe during every call.
Picture this... your phone rings at 11pm. The AI receptionist answers. Captures every detail. Checks your ServiceM8 calendar. Creates the job card. Collects a deposit — then texts you the summary.
You wake up to a confirmed booking sitting in your schedule. No lifting a finger.
No manual data entry. No missed details. No double-booking. Your AI receptionist is talking to ServiceM8 in real time — so every after-hours call becomes a job card with the customer's name, address, fault description, urgency level, and payment status. Built for Australian tradies running their business through ServiceM8.
ServiceM8 is brilliant for managing jobs during business hours. But here's the problem... after hours, when the most profitable emergency calls come in, nobody's there to create the job card. Those callers are ringing your competitor instead.
Result: lost revenue, lost customers, wasted mornings doing data entry
Result: job booked, deposit paid, zero manual work. She'll be right, mate.
This isn't some dodgy webhook dumping raw text into a note field. This is a fair dinkum integration working with your actual ServiceM8 workflow.
Every call your AI receptionist answers becomes a fully populated job card in ServiceM8. Customer name. Phone. Address. Detailed job description. Urgency tag. Notes from the conversation. All done before you even wake up.
Your AI receptionist reads your ServiceM8 calendar live. Finding open time slots. Avoiding double-bookings. Scheduling jobs when your crew is actually free. No dramas.
Your AI receptionist assigns jobs to the right team member based on your rules — by availability, skill, location, or on-call roster. Emergency jobs go straight to your after-hours crew. No phone tag. No confusion.
When a caller's number matches an existing ServiceM8 customer, your AI receptionist links the new job to their record. Job history preserved. Notes preserved. Previous work preserved. Your repeat customers feel looked after.
Every job is tagged by urgency in ServiceM8 — emergency, urgent, same-day, routine. Your dispatcher sees instantly which jobs need attention now... and which ones can wait until the arvo.
When your AI receptionist collects a deposit via Stripe, the payment status lands on the ServiceM8 job card. Your crew knows the job is paid before they roll up on site. No more chasing payments.
Not a dump of raw text. A properly structured job card with every field filled in — ready for your crew to act on without a single callback.
Your AI receptionist captures the same information your best receptionist would. But here's the difference... your AI receptionist does it at 2am on a Sunday. Creates the job card instantly. Never misspells an address. Never forgets to ask for a phone number.
Customer
Sarah Mitchell
Phone
0412 345 678
Address
14 River Road, Southport QLD 4215
Job Description
Burst pipe in laundry — water coming through ceiling into kitchen below. Customer has shut off mains. Water still dripping from ceiling. Needs emergency plumber tonight.
Job Type
Burst Pipe
Urgency
Emergency
Deposit
$180 paid
Assigned To
Dave (on-call)
Created
11:45 PM • Auto (AI)
AI Notes
Caller sounded distressed. Mains shut off. Water damage to kitchen ceiling. Advised to keep area clear. Returning customer (3 previous jobs). Deposit collected via Stripe.
"I used to spend 30 minutes every morning creating ServiceM8 job cards from voicemail messages. Half the time the address was wrong. The other half, the caller hadn't even left a number. Now I wake up... and the jobs are already in ServiceM8. Fully detailed. Deposits collected. It's like having a dispatcher who works overnight — except this one never calls in sick."
Mike Chen
Perth Emergency Plumbing
Read the full case study →$67K
Recovered
In first 3 months
No developer needed. No hunting for API keys. We handle the entire setup during your free trial onboarding. Easier than ordering smoko.
Click "Connect ServiceM8" during onboarding. Log into your ServiceM8 account. Authorise Never Miss a Call to access your jobs, calendar, and customer database. Standard OAuth — your password is never shared. Takes about 60 seconds.
Your job types. Your staff roster. Your on-call schedule. How you want emergencies handled. We configure your AI receptionist to match your existing ServiceM8 workflow — job categories, status labels, assignment rules. Your way.
We run a test call so you can see the full flow in action. Your AI receptionist answers. Captures details. Checks your calendar. Creates the job card in ServiceM8. Sends you the SMS summary. You verify everything looks right. Simple as.
Forward your number. Your AI receptionist starts handling calls immediately. Every after-hours call becomes a ServiceM8 job card automatically. You get daily SMS reports showing calls answered, jobs booked, and revenue recovered. From tonight.
ServiceM8 handles your jobs. These handle the rest — all connected, all automatic, all included in your plan. No add-on fees. Ever.
Customer data and payments syncing from ServiceM8 to Xero automatically. Invoicing stays current. Your existing ServiceM8-Xero workflow keeps humming along.
Using SimPRO instead of ServiceM8? Or running both? No worries — your AI receptionist creates jobs there too. Same features. Same automation.
Collecting deposits and call-out fees during the call. Payment status syncing to the ServiceM8 job card automatically. Money in your account before sunrise.
ServiceM8 is included from day one of your free 2-week trial. Every call your AI receptionist answers becomes a job card in ServiceM8. Every morning you get an SMS showing the dollar value recovered overnight.
After the trial, your monthly fee is one-tenth of the revenue your AI receptionist recovered. You keep 90%. No lock-in contracts. Cancel anytime. Fair dinkum — if the AI isn't making you money, you don't pay.
See full pricing details →When your AI receptionist answers a call, it captures all the details. Creates a job card directly in your ServiceM8 account. Checks your live calendar to avoid double-booking. Assigns jobs to available staff. Tags each job with urgency. The entire process is automatic — zero manual data entry on your end.
Yes. Your AI receptionist reads your live ServiceM8 calendar in real time. It finds available time slots. Identifies which staff are free. Books jobs into open slots. If no regular slots are open for an emergency, it flags the job as urgent and alerts your on-call staff straight away.
Everything you need to dispatch the job. Customer name. Phone number. Email (if provided). Property address. Detailed job description from the AI conversation. Urgency level — emergency, urgent, or routine. Job type (burst pipe, safety switch trip, etc.). Safety notes. Deposit payment status if collected via Stripe. Your AI receptionist also links to existing customer records in ServiceM8 automatically.
Yes. When a caller's phone number matches an existing ServiceM8 customer, your AI receptionist links the new job to their record — preserving job history, notes, and previous work. For new customers, it creates a complete customer record with all captured information. No duplicates. No messy data.
Absolutely. Based on your configuration, your AI receptionist assigns jobs to specific team members. Rotates between available staff. Or assigns by job type or location. For after-hours emergency calls, you can set it to always assign to your on-call plumber, electrician, or HVAC technician. Your rules. Your workflow.
10–15 minutes during your free trial onboarding. You authorise the connection. Configure your job types and staff roster. Run a test call. Your AI receptionist starts creating job cards from the very first real call. Most tradies are up and running before smoko.
No worries — Never Miss a Call works alongside your existing ServiceM8-Xero sync. Your AI receptionist creates job cards in ServiceM8. Your existing ServiceM8-to-Xero workflow handles invoicing and accounting as normal. If the AI collects a deposit via Stripe, the payment is recorded in ServiceM8 and synced to Xero automatically. Nothing to change on your end.
Stop spending your mornings creating job cards from voicemail messages. Your AI receptionist answers the call, captures every detail, and books the job into ServiceM8 while you sleep. You wake up to revenue... not voicemails.
Free 2-week trial. ServiceM8 integration included. No credit card. No obligation. No risk.